Refund and Return Policy

PLANTS

Due to the nature of live plants, requests for refund, exchange and/or return are not allowed. You can request cancellation of orders before plants are pulled out of soil. But if plants are already pulled from soil, your request will not be allowed.

GIFT CERTIFICATES

Gift certificates are digital, sent to email addresses provided in the orders. Because the gift certificates are digital, to avoid gift abusive behavior, requests for refund, cancellation, or exchange are not allowed.

SHIPPING FEES

Shipping fees are paid to the shipping company, therefore, shipping fees are non-refundable. If there is any issue with shipping, we will provide all required information for you to seek compensation from the relevant shipping company.

Contact Information

If you have any questions or need to cancel your order, please send us an email at contact@succulentfairygarden.com.